Student Housing Maintenance Request
Regent University Facility Services has implemented a new system called Asset Essentials for submitting and tracking maintenance requests.
If you need to report a maintenance issue in your residential area, please use the link below to access the system.
Click the button below and enter your Regent student email address in the “Username” field. You will then be prompted to sign in with your Regent University Single Sign-On (SSO) credentials.
How to Submit a Request
- Enter your contact information: Provide your name, email address, and phone number.
- Identify the location: Select the appropriate location, building, and area, and enter the room number.
- Choose a work category: Select the category that best describes your request:
- General Craftsman: Painting, wall hangings, and similar repairs.
- Electrical: Broken lights, power outages, and other electrical issues.
- Plumbing: Problems with faucets, toilets, and other plumbing fixtures.
- HVAC: Heating or air conditioning issues.
- Pest Control: Reports of pests requiring removal.
- Custodial: Requests for special cleaning services.
- Signage: Requests for office or campus signs. Signs cost $25 each and remain the property of Regent University. Signs should not be removed; a $100 replacement charge applies to the responsible department if a sign is removed.
- Special Events: Event support, including stanchion setup and banner hanging.
- Describe the issue: Provide a clear description of the problem, including its location and any relevant details.
- Attach photos or documents: Include supporting files when applicable.
- Submit and track your request: Use Asset Essentials to monitor the status of your request.
Please provide accurate location information and a detailed description so Facility Services can respond as efficiently as possible.
If you have any problems logging in or any questions about specific work orders, please either give us a call at 757.352.4890 or email us at studenthousing@regent.edu.